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What is the BIIAB Level 2 NCDS?
The SIA issues licences to door supervisors who meet their criteria. In the interests of the industry as a whole and in support of its licence to practise, the SIA invited BIIAB and City & Guilds to work together to develop the BIIAB Level 2 National Certificate for Door Supervisors.
To qualify for an SIA licence you will need to satisfy three requirements:
- Pass an identity check
- Pass a criminal records check
- Possess a recognised door supervisor qualification
The BIIAB Level 2 NCDS is such a recognised qualification and consists of two units:
- Unit 1 - Roles and Responsibilities of Door Supervisors - Including how to comply with the law, admission policies and procedures, refusing entry, searching, seizing articles, eviction, use of force, how to deal with emergencies, drugs, arrest, scene preservation and report writing.
- Unit 2 - Conflict Management for Door Supervisors - Takes candidates through managing conflict by applying dynamic risk assessment approaches, understanding the importance of self-awareness and acting proactively; how to resolve and learn from conflict.
Who needs this qualification?
The Level 2 NCDS is designed for those who wish to work in the industry and is awarded to those who pass two examinations covering the basic knowledge and responsibilities of the occupation.
This nationally recognised qualification is the industry standard and enables a door supervisor to apply for a licence to practice.
Subjects covered
Unit 1 - Roles and Responsibilities of Door Supervisors:
- the role of the door supervisor
- behavioural standards
- customer service skills
- health and safety at work
- civil and criminal law
- the law in relation to licensing
- equal opportunities
- young persons
- how to comply with regulations as a door supervisor
- searching people
- eviction/ejection
- offensive weapons
- first aid and emergencies
- drugs
- arrest
- incident recording and scene preservation
Unit 2 - Conflict Management for Door Supervisors:
- introduction to communication skills and conflict management
- self-awareness
- avoiding conflict
- effective communication and customer service skills
- recognising and defusing conflict
- maintaining space
- defusing high risk conflict
- resolving and learning from conflict
Course Information
Duration: 3 to 4 days plus self study
Assessment: Two multiple-choice examinations: one for each unit. Each examination has 40 multiple-choice questions and will take one hour. While Unit 1 is a conventional multiple-choice paper, Unit 2 requires the watching of video clips before answering the questions.
Certification: This course is certificated by BIIAB
Prerequisite: Delegates must be able to provide satisfactory evidence to fulfill the mandatory identification requirements.
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