All those working in a Care Environment.

Subjects covered

• What is meant by Assertiveness
• Interaction – How we learn affects how we communicate
• Assisting those in our care to voice their needs
• Boundaries and Powers
• Making the appropriate choice in communication
• Developing a plan to become more assertive

Outcomes

On completing this qualification candidates will have a greater understanding of and abilty in this particular discipline.

Course Information

Duration: 3-4 hour short course
Assessment: Ongoing oral assessment
Certification: Successful candidates will receive a certificate
Prerequisite: None