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Who needs this qualification? This course is designed for and will be of benefit to all levels of personnel including Management. This is essentially a minimum of a one day certificated course which will be specifically designed for the company it is to be delivered to. This is achieved by our tutor visiting the company and discussing with management their particular requirements prior to the course taking place.
Subjects covered can include:
- What satisfied customers can do for your company.
- What customers really want.
- Why do companies “lose” customers?
- How to “welcome” customer complaints.
- How to obtain excellent referrals from your customers.
- How to develop your own customers’ business
Course Information
Duration: Minimum one day programme
Assessment: Ongoing oral and practical assessment of competence throughout the course
Prerequisite: None
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