| Who needs this qualification?
This course is ideal for anyone who uses a telephone as part of their job.
Subjects covered
- Managing Difficult Conversations
- Establishing a Rapport
- Improving Listening Skills
- Telephone Etiquette
- Voice Techniques
- Do’s and Don’ts of Telephone Use
- The Role of the Telephone in Customer Care
Outcomes
Delegates should see an improvement in their telephone confidence and effectiveness as well as enhancements to their efficiency and customer care standards.
Course Information
Duration: One day programme
Assessment: Ongoing oral and practical assessment of competence throughout the course
Prerequisite: None |
