This course is ideal for anyone involved in dealing with customers, both external and internal, as part of their job.

Subjects covered

• What is Customer Care? - Communication and Common Sense
• Who are your Customers?
• The Significance of the Internal Customer
• Skills for Customer Care – Listening, Questioning, Body Language and Writing Skills
• Telephone Techniques
• Dealing with Difficult Customers

Outcomes

Delegates will learn to appreciate the importance and benefit of delivering consistently good Customer Care both for themselves and their organisation/company.

Course Information

Duration: One day programme
Assessment: Ongoing oral and practical assessment of competence throughout the course
Prerequisite: None