| Work-related violence is on the rise and yet employers have a duty of care to provide a safe place of work. This is not easy in environments where the potential for conflict and aggression is high. Zero tolerance initiatives and commitment to prosecution have brought improvements in organisations like the NHS, London Underground and many pubs and clubs that now work together to monitor and bar known troublemakers. Yet high staff turnover and a lack of training mean many people are still vulnerable to physical and psychological damage. The costs to businesses can be very high indeed.
The CIEH has developed this qualification to help organisations protect their staff as well as their organisational and operational effectiveness.
Who needs this qualification?
Employees in the private or public sector who deal directly with members of the public, whether frequently or occasionally. The qualification is as relevant to receptionists as it is to caseworkers or sales staff.
Subjects covered
- the law
- the work environment
- resolving confrontational situations
- personal safety
Course Information
Duration: One day programme
Assessment: Multiple-choice examination
QCA Accredited: Accreditation being sought
Prerequisite: None
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