This course is designed for individuals who regularly take charge of teams of workers, either established or newly appointed - e.g. Team Leaders, Supervisors, Shift Controllers, Departmental Managers and Administrators.

Subjects covered

• Cultures & Paradigms
• Change in Organisations
• Empowering People
• The Customer Stakeholder
• The Communication Dimension
• The Need for Clarity
• The Importance of Confidence
• The Value of Continuous Improvement
• The Way Forward

Outcomes

Delegates will learn techniques for the effective man management of staff under their charge and build upon any experience already gained to increase competency in the management role.

Course Information

Duration: One day programme
Assessment: Ongoing oral and practical assessment of competence throughout the course
Prerequisite: None